Chatbots, further transformed into digital assistants, can already do much more than assist simple communication with customers. In the financial sector, they make it possible to apply for a personal loan in just a few steps, select a credit card or evaluate the credit rating of customers. Digital assistants are available around the clock, they relieve employees from routine tasks and increase the quality of information.
Equally varied are the possible applications in industry. It becomes possible to implement the predictive maintenance approach in the maintenance of production lines: Digital assistants have detailed information on previous maintenance services, error history, parts lists, etc. Based on this valuable information, they can make precise recommendations and help reduce costs and reduce downtime.